General Discussion

LearnedHand

(5,199 posts)

16. I worked in user-facing IT for a long time

Sun Nov 23, 2025, 05:15 PM

Nov 23

Users just don’t want usability and productivity impacted, and they want to understand how to accomplish their tasks under the new system. If you prepare them adequately so they aren’t surprised, they don’t hate it. On the other hand, if vendors impose changes without truly understanding the user experience first, you’re gonna generate lots of user negativity.

For example, iOS 26 is SO HYPED, and it is all shiny and stuff. But they sacrificed readability and accessibility for this shiny new interface, and Apple is getting taken to the woodshed over it. Are these complaints illegitimate? Do we just say oh well complaining users?

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Windows Users Furious at Microsoft's Plan to Turn It Into an "Agentic OS" [View all] highplainsdem Nov 23 OP

This might mean more if users didn't hate most changes EdmondDantes_ Nov 23 #1

Users don't "hate changes" LearnedHand Nov 23 #9

Not really. EdmondDantes_ Nov 23 #14

I worked in user-facing IT for a long time LearnedHand Nov 23 #16

Kick dalton99a Nov 23 #2

try their customer service.for a real AI experience rampartd Nov 23 #3

They're starting to require us to use it at my job EuterpeThelo Nov 23 #4

Thanks! That matches most of the other stories I've heard about it. It's all but useless in most of the highplainsdem Nov 23 #6

You can disable it edhopper Nov 23 #5

+1 dalton99a Nov 23 #10

What's the point of buying a Windows machine... hunter Nov 23 #15

Forcibly uninstalling Edge has become a frequent activity MurrayDelph Nov 23 #7

Wow. I'm gonna try that. lindysalsagal Nov 23 #8

A very useful and convincing assessment. Thanks for sharing. I hope Apple doesn't follow in Microsoft's footsteps. Martin68 Nov 23 #11

Barf jfz9580m Nov 23 #12

Frequent image searches not fooled Nov 23 #13