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LAS14

(15,344 posts)
Mon Oct 6, 2025, 11:52 AM 17 hrs ago

Alert: Fancy phone scam. Question: Where should I report this? [View all]

I received a text reporting an "Unverified Apple Pay Usage," asking me to call a particular phone number if this activity is not familiar, no action is required.  The full text message is at the bottom of this post.

I called the number and it seemed to be answered in the expected way by some fraud specialist.  She didn't ask any questions that seemed to solicit important information, but when she asked me to hold and returned telling me that her "tech team" had determined that my home network had been hacked and I began to get a little suspicious.  She asked me my name, and I told her I'd like to take a break and verify that this was a legitimate call and not a way to get personal information.  She assured me that she wouldn't ask personal questions and proceeded to ask if I shopped on line, paid bills on line, played games on line.  She put me on hold again and told me 3 hackers were connected to my home network and that all my phones were compromised and I shouldn't make any calls or accept any calls except from her, that she'd call me back from a different number and had me write it down.  I told her to wait half an hour, that I had to do something.  I disconnected my cell from wi-fi and called my daughter who was pretty positive that it was a scam.  I don't know what it was leading up to, but it's been more than a half hour and the "support" person hasn't called back.

My question to you all is where should I report this?

Here's the complete text message that started it all.

Subject: Unverified Apple Pay Usage

Your Apple ID (Case ID: 649182) has triggered a security warning.  A pending $287.99 charge at "APPLE STORE - Orlando, FL" was detected via Apple Pay Pre-Authorization.  Additionally, multiple unauthorized sign-in attempts and Apple Pay setup requests from unknown devices have been flagged.  These actions are temporarily blocked, and the charge is under investigation.

If this activity is familiar, no action is required, and the transaction will proceed within 24 hours.  If not, contact Apple Support immediately at 1-888-649-7094 for assistance.

Need Assistance?

Apple Support: +1-888-649-7094 
Billing Help: https://getsupport.apple.com/

Responding quickly can help prevent further issues.

Stay secure, Apple Security Division

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