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Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region ForumsAlert: Fancy phone scam. Question: Where should I report this?
I received a text reporting an "Unverified Apple Pay Usage," asking me to call a particular phone number if this activity is not familiar, no action is required. The full text message is at the bottom of this post.
I called the number and it seemed to be answered in the expected way by some fraud specialist. She didn't ask any questions that seemed to solicit important information, but when she asked me to hold and returned telling me that her "tech team" had determined that my home network had been hacked and I began to get a little suspicious. She asked me my name, and I told her I'd like to take a break and verify that this was a legitimate call and not a way to get personal information. She assured me that she wouldn't ask personal questions and proceeded to ask if I shopped on line, paid bills on line, played games on line. She put me on hold again and told me 3 hackers were connected to my home network and that all my phones were compromised and I shouldn't make any calls or accept any calls except from her, that she'd call me back from a different number and had me write it down. I told her to wait half an hour, that I had to do something. I disconnected my cell from wi-fi and called my daughter who was pretty positive that it was a scam. I don't know what it was leading up to, but it's been more than a half hour and the "support" person hasn't called back.
My question to you all is where should I report this?
Here's the complete text message that started it all.
Subject: Unverified Apple Pay Usage
Your Apple ID (Case ID: 649182) has triggered a security warning. A pending $287.99 charge at "APPLE STORE - Orlando, FL" was detected via Apple Pay Pre-Authorization. Additionally, multiple unauthorized sign-in attempts and Apple Pay setup requests from unknown devices have been flagged. These actions are temporarily blocked, and the charge is under investigation.
If this activity is familiar, no action is required, and the transaction will proceed within 24 hours. If not, contact Apple Support immediately at 1-888-649-7094 for assistance.
Need Assistance?
Apple Support: +1-888-649-7094
Billing Help: https://getsupport.apple.com/
Responding quickly can help prevent further issues.
Stay secure, Apple Security Division

UpInArms
(53,494 posts)What to Do If You Encounter a Scam
Do Not Engage: Avoid clicking links or providing personal information.
Report the Scam: Forward suspicious emails to reportphishing@apple.com and delete any scam messages.
Contact Apple Directly: Use known contact information from Apple's official website to verify any claims.
usonian
(21,164 posts)Learn more: Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support
Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams
ProfessorGAC
(74,703 posts)First thing I do is check my PayPal account. The activity mentioned in the email title never exists.
Also, the "from" is never actually PayPal.
I've reported these directly to PayPal.
usonian
(21,164 posts)And I don't have a PayPal account.
Morons.
lostincalifornia
(4,667 posts)given On Apple.com website.
Look on your Apple account and see if any unauthorized transactions took place.
Probably a scam, especially if you see any unauthorized activity on your account.
That is what I would do.
You might want to also changing your password, or using two-factor authentication.
yellow dahlia
(3,306 posts)There is so much of this type of stuff going on nowadays, it may be hard for them to keep up.
Totally Tunsie
(11,302 posts)claiming my account was being automatically renewed at a cost of $299.99. I've subscribed to Norton in the past and no longer wanted it, so this was something I wanted to interrupt. I took a long breath, went into the Norton website, and verified that my old Norton account had been disbanded and no upcoming renewal or charge was scheduled. Their "automatic renewal" was a total scam. I did not respond to their message, and no such charge ever hit my account.
Always be vigilant!
FloridaBlues
(4,619 posts)PoindexterOglethorpe
(28,116 posts)NEVER respond to anything like this.
You will never be contacted like that, ever, not by Apple, not by Microsoft, not by anyone. If you need computer help, you are the one who needs to get in touch with the right help people.
I will honestly say that I'm astonished that anyone might still fall for something like that these days.
LAS14
(15,344 posts)For years I've gotten text messages asking if a transaction on my credit card was valid, hit 1 for yes, 2 for no. Almost always it was valid, triggered for some understandable reason. Once or twice it wasn't and I ended up interacting with the credit card agency (for real). So just how do you distinguish "this" message from valid ones?
Ms. Toad
(37,798 posts)They typically start with asking you to identify yourself, followed by the questions about transactions. Exactly how a scam would start. If it acts like a scam, treat it like one.
I've gotten them. I always refuse to respond. Instead, drag your credit card out and call the number on the back of the card. That way you know you aren't providing personal and transaction information to a scammer.
LAS14
(15,344 posts)...it is not uncommon to get valid text messages from credit card companies.
Ms. Toad
(37,798 posts)Call the number on the back of your credit card, instead.
You asked how to tell the difference - and basically, you can't. So don't put yourself at risk by responding to ANY of them. You've lost nothing by calling the credit card company directly if it happens to be legitimate, and you don't accidentally provide information to scammers.
ANY contact initiated by text, phone, or email which is related to finances, or computer safety, should be ignored - unless you like playing with fire.
PoindexterOglethorpe
(28,116 posts)but not in years. That's probably in the settings for your card.
I also use credit/debit card far less than most people. I typically pay cash for day-to-day purchases, which among other things saves a lot of time in some stores or restaurants.
BigmanPigman
(53,961 posts)NEVER call them! I was given lots of tips when I had to get my computer cleaned.
If anyone important like Social Security, your bank, IRS, tells you to call them DO NOT! These places notify you via general mail by USPS.
All scammers are spawns of Satan!
MineralMan
(149,859 posts)Nobody calls people like that. Ever.
Also, never click on links in texts and never, ever, call the phone number in a text. It's always bogus. If you have a question, contact the company directly, using a number you're sure belongs to that company. Check a recent bill for a customer service number or log into your account with that company.
Just never do anything with any text message. In fact, immediately block the number that texted you.