Anyone got experience with a Shark vacuum cleaner? [View all]

On mine (LA500 Rotator Left-Away), the front "soft roller" isn't spinning. Everything was fine until I took it off to clean it as well as the main roller (which I did not remove), but after clicking the soft roller back into place only the main roller activates. I am given to understand that if you spin one by hand then they both should spin, but this is not the case with mine, which lends me to think the problem is likely a belt? But before I go buy a T20 torx to take the entire assembly apart in order to even see the belt, I thought I'd check here and see if anyone has any enlightenment they could share.



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