LGBT

Her son looked at her and said, “They really don’t give a damn if I’m here or not.”

“I’ll never forget that as long as I live,” Coleman said, tearing up.

Her experience isn’t an anomaly. Josh Weaver, who was Trevor’s vice president of marketing until November 2022, said the average wait times to talk to a Trevor counselor are about three minutes. But during nights and weekends, they said, wait times often exceed 30 minutes. Another employee confirmed that wait times could stretch anywhere from 30 minutes to a couple of hours during peak periods.

“That could be life or death,” Weaver said.