When a client asks how to do your job... [View all]

I got an email from a customer today saying, "You helped us out a while ago and I am currently searching for some software that might help me out a little better than Microsoft Publisher. What software do you use and what does it work best for?"

In other words, she wants to know what programs to buy so she can stop paying me to do her graphic design.

I just don't know what to say! I'm inclined to just ignore the email, I'm so at a loss.

Please... any suggestions?!