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The team pairing - so simple yet effective. I assume the developers are not allowed to offer any help.
I think I am going to ask for this at work on my current project.
Another gripe - my company has hired an instructional designer to create training materials to accompany the new app we are developing.
Manuals - books - 
No custom software app developed to facillitate a known business process should require a manual!!!!! Jesus. How to use the damn thing should be obvious.
It seems that every time I mention my profession I get told how some custom app someone uses at work is hard to use and nonsensical.
oy vey...
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