HP Instant ink -- printer connected and working [View all]

With wifi direct and usb plug. Right now all is working and printing fine. I just realized though because its not hooked up to regular wifi and I have tried, it is not connecting to Instant Ink to tell them my levels of ink. Obviously the ink and how many pages you use is different because I could see how many pages I have used but it says not connected for ink levels.

I am ok now but when ink runs low they are suppose to know so they can mail me more ink.

I tried unplugging usb because I read that wifi won't work if it is connected. At that point printer still worked through wifi direct but a message came on that said Instant Ink was disconnected. So they are getting some info from the usb connection but not ink.

We are thinking of upgrading our router and modem because both are old and I can get new free ones from cable company, so could older router be the problem??

I have a HP deskjet 6978.