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Computer Help and Support

Nittersing

(7,245 posts) Sat Dec 24, 2022, 12:25 PM Dec 2022

"You are using an unsupported battery" [View all]

Anybody dealt with this message before? (Dell laptop)

It has an internal battery. Message just started this morning. PC is about 6mo old.

Ran diagnostics which said nothing was wrong, but found 8 updates which I installed. One of the updates required a reboot and was an update to the BIOS

Malwarebytes says there's nothing wrong.

But I keep getting that pop-up message... which goes away as if I had clicked on "OK" (I haven't) and comes right back again.

Any ideas?

18 replies

= new reply since forum marked as read

Highlight:

"You are using an unsupported battery" [View all] Nittersing Dec 2022 OP

Hope you find an answer. usonian Dec 2022 #1

Try, taking battery totally out for kozar Dec 2022 #2

It's not a battery I can just pull out... Nittersing Dec 2022 #3

Found some ideas to try, however ... usonian Dec 2022 #7

Well... mostly that just told me how to turn off the pop-up Nittersing Dec 2022 #9

Have you tried saying nice things to the battery? VMA131Marine Dec 2022 #4

Is it an OEM from DELL direct or was it an Amazon/eBay or other sourced replacement battery? TheBlackAdder Dec 2022 #5

It's about six months old, from Best Buy Nittersing Dec 2022 #6

That would be 50/50. Best Buy's supply chain might not include OEM or allow clones or 3rd Party. TheBlackAdder Dec 2022 #8

Think I'd better wait... Nittersing Dec 2022 #11

It seems like you have a gray market battery, and something in the laptop software is detecting it. TheBlackAdder Dec 2022 #13

Probably Timewas Dec 2022 #10

No new battery Nittersing Dec 2022 #12

Either Dell got a batch of gray market batteries in their supply chain or someone did a switcheroo. TheBlackAdder Dec 2022 #14

Well, I may have inadvertently fixed it! Nittersing Dec 2022 #15

In short, magic. usonian Dec 2022 #16

Sounds like you effectively did the battery reset from reply #2. Eugene Dec 2022 #17

Exactly. Nittersing Dec 2022 #18