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Computer Help and Support

MerryHolidays

(7,715 posts) Tue Sep 20, 2022, 01:55 PM Sep 2022

Help! Can't access my personal emails via Outlook.com and microsoft.com [View all]

I have a vexing problem with my PC laptop: I can't access my personal emails via Outlook.com and microsoft.com. As far as I can tell, all other websites are fine.

I am using the Chrome browser. I just updated to Windows 11, but let me clarify that I was having this problem BEFORE the update. I also updated the bios, cleaned the cache/cookies, reinstalled the network adapter, recycled my modem, etc.

I am running a virus check now.

But does anyone have any suggestions as to what to do next?

9 replies

= new reply since forum marked as read

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Help! Can't access my personal emails via Outlook.com and microsoft.com [View all] MerryHolidays Sep 2022 OP

try make an extra user account and Tetrachloride Sep 2022 #1

It definitely works from other computers/devices MerryHolidays Sep 2022 #3

Can you get in using a different browser (MS Edge, Firefox, etc.)? Earth-shine Sep 2022 #2

I just tried to log on via Edge MerryHolidays Sep 2022 #5

I am sorry I can't help further. Best of luck! Earth-shine Sep 2022 #8

I've recently had problems with the new Microsoft browser for a newspaper website. mia Sep 2022 #4

1. try a router reset. Tetrachloride Sep 2022 #6

Yell in Swedish! Bwahahahhaha! MerryHolidays Sep 2022 #7

Yay!!!!! You win the prize! MerryHolidays Sep 2022 #9