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Computer Help and Support

CTyankee

(66,388 posts)

10. The new cartridge was DEFECTIVE, it turns out...

Reply to CTyankee (Original post)

Thu Jul 4, 2019, 02:31 PM

Jul 2019

hubby took it out and put in the old one and it works fine. We'll go back to Staples and explain what happened. I'm sure they'll give us another, no charge.

But it IS annoying...

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Need really simple advice re printer ink cartridge. [View all] CTyankee Jun 2019 OP

The blotches can indicate leakiness, which can affect your printer. I'd get the cartridge out ASAP, emmaverybo Jun 2019 #1

First step would be to clean the print heads, just type model + clean heads into google (nt) mr_lebowski Jun 2019 #2

yes clean the print heads rampartc Jun 2019 #3

Have you removed canetoad Jun 2019 #4

Agree with the above suggestion MontanaMama Jun 2019 #5

Lasers usually don't have a clean cycle. Dr Hobbitstein Jun 2019 #7

I have an HP laser jet printer that MontanaMama Jun 2019 #8

I said usually. There's always an anomaly. Dr Hobbitstein Jun 2019 #9

Cleaning a laser printer is a bit more involves than an ink printer. Dr Hobbitstein Jun 2019 #6

The new cartridge was DEFECTIVE, it turns out... CTyankee Jul 2019 #10