Computer Help and Support

Sorry, but Bluetooth won't work. USB will.

What you need:
1. small handtools & screw drivers
2. Some way to watch youtube
3. A USB to SATA adapter (Amazon $18) with it's own power supply
4. An old computer running Windows 7 or later. Must have multiple USB ports available. A Mac does not do a good job of reading NTFS volumes, just use a Windows machine and it will save you much frustration.

First, search YouTube for a video showing how to replace the hard drive in your laptop. It will tell you about any special screwdriver bits you might need. Pay attention and make certain you have them.

Next, remove that hard drive from your laptop. Then attach that to the USB adapter. Plug in the power supply, then plug in the USB end of that adapter into your other computer. Now that hard drive should spin up and become visible to your old machine. You can then go in and copy all the files you care about to a different drive- I suggest a thumb drive in the other USB slot.

Now you have all the files saved away. You can put the HDD back in to your laptop and close it up.

You may now begin the process of erasing the hard drive and beginning a fresh install of Windows 10. Like you, I live on a rural DSL link that is awful. Getting that image won't be easy. You have my sympathies. Keep in mind that you will need the windows installation key in order to do a fresh install.