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Computer Help and Support

Renew Deal

(84,316 posts)

6. Is the USB connection detected?

Reply to pstokely (Reply #5)

Thu Jan 25, 2018, 10:41 AM

Jan 2018

Do you think it's a USB issue or a hard drive issue? If the USB is good, I think it will be fine. In terms of recovery on its own, this tool is solid, but it only deals with hard drive problems, not USB problems. There are other ways to deal with that.

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any way to recover files from a failing WD Passport external HD [View all] pstokely Jan 2018 OP

You can try this Cattledog Jan 2018 #1

My experience is with a 2TB WD MyBook. Eugene Jan 2018 #2

was it under warranty? pstokely Jan 2018 #3

Try this. Renew Deal Jan 2018 #4

will that even work if the HD isn't being detected by windows? pstokely Jan 2018 #5

Is the USB connection detected? Renew Deal Jan 2018 #6

it shows in the Safety Remove Wizard but not in Windows disk managment pstokely Jan 2018 #9

windows will often not show the disk if the partition table is lost Egnever Jan 2018 #7

See my post here (at least for the card): eppur_se_muova Jan 2018 #8

Hard drive electronics have failed, it's toast. Brainfodder Jan 2018 #10