Computer Help and Support

I just went through this with an Epson photo scanner that does film. It would work with documents and pictures but nothing with slides or film. Try all the downloads, Epson tech support for almost 2hrs...from Japan and windows tech support another two hours. Zip...nothing. This worked perfectly fine for years and a couple months ago. Apparently there is some glitch in the software the would not allow Epson menu to open. When I Googled about the problem apparently there are lots of people out there with the problem. In the end I bought new software from a private vendor works like a charm. i think something in one of the windows 10 updates corrupted the software.

I have an old HP Multi-function printer/fax/scanner my employer bought them back in 1997. Mine is the only one still in use. I had an electrical spike that killed it back when it was 6 months old. HP wanted 250 to just look at it. Our IT Dept. was going to check around so I brought it back home, left it sit for a few weeks. Before I was going to take it to the recycle place I plugged it back in, it powered up it has worked ever since. I do sometime have to unplug the connection from the computer and replug it. Something about the Port on my new Dell Desktop.

Try generic printer settings to the computer. Of course the Windows 10 Tile for printer also wants you to choose your printer, if it setup.