Computer Help and Support

There is a way to clean up the computer without re-loading, although as mentioned above, I would be reformatting and re-installing Windows.

First, get a fresh, new USB stick. 4 gig is plenty. On another computer download and install Malwarebytes on the stick making sure it has the latest malware database included.

Then you need to plug in the stick, boot your computer into safe mode and run Malwarebytes from the USB stick. Safemode varies in the way it boots. Quite often you turn the computer on, then keep tapping the F8 key until the computer boots although it may be different on your machine. Good luck.