Ford rehires experienced engineers after AI misses the mark [View all]
Source: foxbusiness.com
Published June 29, 2026 12:44pm EDT
By Eric Revell
Ford has rehired experienced human engineers to help address the shortcomings of artificial intelligence (AI) tools meant to tackle quality issues in the automaker's production processes.
The hiring push helped Ford top the JD Power 2026 U.S. Initial Quality Study (IQS) for the first time since 2010 amid improvements in the quality of its new vehicles, and follows some hard-learned lessons about the ability of AI to replace human knowledge in production processes.
"Artificial intelligence is a fantastic tool, but it's only as good as the information you use to train it," Charles Poon, Ford's vice president of vehicle hardware engineering, said on a press call Wednesday, according to a report by Bloomberg.
"Over prior years, we didn't pay as much attention as we should have to the experience of our most knowledgeable engineers that have been with us through many product cycles," he said.
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Read more: https://www.foxbusiness.com/technology/ford-rehires-experienced-engineers-after-ai-misses-mark
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