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and my wait was an hour or two, it did move quickly given how many were in there and for what.
The last thing I did in there was last year to "hand deliver" a "W-4V" form to have voluntary withholdings of federal income tax taken from my check.
That process couldn't be done online, so it was either mail it in or hand it in personally. Took the CSR all of 5 minutes to confirm the % and enter the info into the system. I had chuckled to her beforehand that I was hoping that I would be an "easy" one for her! 
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