And began concentrating on the money and the clique instead of the sustainability of his business and what his customers needed.
The customer is still the backbone of every business, no matter how you define what your customer base is.
If you have to force a "new" product on the customer, that product is just as much a failure as a product that went obsolete and no one - not even third world and technologically backwards populations - can adapt and use anymore.
Like, I've been onboard with Pixel phones as they started out as "clean" Android builds - and I always cool with old Google -but
I didn't really like the algorithms they started pushing on people "for the ease and the experience" - when they could have just improved filtering and user controls - and I really hate the AI they put on that keeps getting in between me and what I am using my smart phone for, especially since there's a lot of work and coordinated navigation tasks I do on my phone that don't need an AI popping up like a friendly 6 year old wanting a cookie for offering totally out of context help.
Especially since I have to keep turning it off whenever there's an Andriod system update.
Stop keep throwing money on products your customer is just going to keep walking away.
After all, Apple and Nokia/Motorola didn't have to hang out on street corners and storefronts to physically force the average person to accept and buy smartphones, did they?