After Real Estate Agents Complain, Zillow Removes Climate Risk Information From Listings

Zillow, the US’s largest real estate listing site, has removed a feature that allowed people to view a property’s exposure to the climate crisis, following complaints from the industry and some homeowners that it was hurting sales. In September last year, the online real estate marketplace introduced a tool showing the individual risk of wildfire, flood, extreme heat, wind and poor air quality for one million properties it lists, explaining that “climate risks are now a critical factor in home-buying decisions” for many Americans.

But Zillow has now deleted this climate index in the wake of complaints from real estate agents and some homeowners that the rankings appeared arbitrary, could not be challenged and harmed house sales. The complaints included those from the California Regional Multiple Listing Service, which oversees a database of property data that Zillow relies upon. Zillow said it remains committed to help Americans make informed decisions about properties, with listings now containing outbound links to the website of First Street, the nonprofit climate risk quantifier that had provided the on-site tool to Zillow.

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Matthew Eby, founder and chief executive of First Street, said that removing the climate risk information means that many buyers will be “flying blind” in an era when worsening impacts of extreme weather are warping the real estate market in the US. “The risk doesn’t go away; it just moves from a pre-purchase decision into a post-purchase liability,” Eby said. “Families discover after a flood that they should have purchased flood insurance, or discover after the sale that wildfire insurance is unaffordable or unavailable in their area.

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Eby claimed that the push to delist the First Street ratings from Zillow is linked to a challenging real estate environment, with a lack of affordable housing and repeated climate-driven disasters that are causing insurers to raise premiums or even flee states such as California. “All of that adds pressure to close sales however possible,” he said. “Climate risk data didn’t suddenly become inconvenient. It became harder to ignore in a stressed market.”

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https://www.theguardian.com/environment/2025/dec/01/zillow-removes-climate-risk-data-home-listings