We are aware of reports of individuals impersonating utility workers in order to gain access to residents. Please note:

Our workers who show up at your home should either be wearing a uniform and a utility badge or wearing a badge that says “CONTRACTOR.” Their vehicles should be similarly marked with a NW Natural company logo and/or “CONTRACTOR.”

If someone comes to your house and asks for access to your home or for you to come outside:

- Our employees will never ask for immediate access to customers' homes. They often will go to a back or side yard to access a meter.
- In most situations, if there is a reason a NW Natural employee would need to go inside a customer's home (such as a safety check or inspection), they would have set this up with the customer in advance.
- If you want to verify if someone at your home is a NW Natural employee or contractor, you can call our customer service line at 503-226-4211 or 800-422-4012. If you suspect an imposter, call 9-1-1 immediately.