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Orrex

(65,258 posts)
Thu May 29, 2025, 09:08 PM Thursday

Dog people, explain something to me. (A low-key rant)

My job takes me into people's homes to work on audio and electronics. I'm often there for hours, often crouching/sitting/lying on the floor to get at wiring or equipment.

It's very common for the customer to greet me at the door with a barely restrained dog, and they invariably say "you're ok with dogs, right?"

If the dog looks like it'll be an issue, I express my concern, and 100% of the time the dog's owner is clearly offended, like how dare I not want to manage their animal for them while working on their $5,000 system?

I've had dogs jam their noses hard and repeatedly into my crotch while I'm trying to explain technology to non-tech-savvy customers, and the most they'll do is say "Falcon, stop that."

Or I've had them actually start to hump me while I'm working, and the owner always says "Oh, he never does that."

I've adopted a new one-strike policy, which I communicate to the dog owner: the dog gets one strike, and I'm out.


So here's my question: Why do certain dog owners have no qualms about inflicting their unruly beasts on service professionals on-site to do a contracted job? And why do they get visibly irritated when I express impatience about their dog forcing itself on me? Why not put the dog in the guest room/crate/basement/yard while the stranger is present?

What is the proper response in that situation? (And I haven't even mentioned the obviously aggressive dogs that the owners refuse or are unable to corral).

21 replies = new reply since forum marked as read
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Dog people, explain something to me. (A low-key rant) (Original Post) Orrex Thursday OP
Excellent question My Friend BOSSHOG Thursday #1
No idea, but can you specify all dogs be removed prior to your arrival in your contract? SheltieLover Thursday #2
Thank you. Orrex Thursday #3
Is there someone at your company who you can talk to about this? SheltieLover Thursday #7
I have one particular friend who's very supportive Orrex Thursday #12
Great idea! SheltieLover Thursday #13
Well, they are inconsiderate but you know that. Maybe make it clear when you set the appointment hlthe2b Thursday #4
Very sensible suggestions Orrex Thursday #6
Maybe you could say something like "as this is sensitive electronic equipment, it would be best if you locked Fido up SheltieLover Thursday #8
I have two dogs Lifeafter70 Thursday #5
You are making a great case for the saying soldierant Thursday #9
This message was self-deleted by its author Ponietz Thursday #10
That's very much the case (nt) Orrex Thursday #11
We have very friendly dogs but we still crate our dogs when a service person is in the house LetMyPeopleVote Friday #14
Let me get this straight True Dough Friday #15
I'm fine with subwoofers Orrex Friday #16
That's really Rude! Sorry you have to deal w that. electric_blue68 Friday #17
Thanks for understanding! Orrex Saturday #18
'For service workers, the egocentric first-time dog owner in "The Friend" will be all too familiar' Donkees Saturday #19
Good article! Orrex Saturday #21
Doesn't need to be a "low-key" rant, IMO. It's a very legitimate one. Sogo Saturday #20

SheltieLover

(68,764 posts)
2. No idea, but can you specify all dogs be removed prior to your arrival in your contract?
Thu May 29, 2025, 09:12 PM
Thursday

How rude & annoying.

Sorry you have to deal with that bs.

Orrex

(65,258 posts)
3. Thank you.
Thu May 29, 2025, 09:19 PM
Thursday

My company has an official (but 100% unenforced) policy that dogs must be restrained prior to the technician's arrival.

Honestly, some owners do secure their dogs very well, or the dogs are very well trained and not a problem. I met two amazing German Shepherds a few weeks ago, far and away the best-trained animals I've ever encountered.

Also, tiny dogs aren't really an issue, even if Yorkies, Pomeranians and Chihuahuas never stop barking. At least they don't try to overpower me.

And the funny thing is I do like dogs. They're great! But while I'm working, I don't need a snout up my ass.

It's not that kind of job, after all.

SheltieLover

(68,764 posts)
7. Is there someone at your company who you can talk to about this?
Thu May 29, 2025, 09:56 PM
Thursday

Maybe embellish a bit and say one of your client's dogs was making you feel threatened? If they even catch a whif of a lawsuit or a WC claim, they might have their appointment setters or whomever confirm that the dogs are to be kept away from you and other techs while you work.

Ha ha ha -- not that kind of job.

Orrex

(65,258 posts)
12. I have one particular friend who's very supportive
Thu May 29, 2025, 11:10 PM
Thursday

I once told her about an "overly amorous" dog that I'd dealt with, and she went on a long rant about. She owns several well-trained dogs and has no patience for people who don't put in the effort.

Maybe I'll see what she thinks about a "curb your dog!" disclaimer.

SheltieLover

(68,764 posts)
13. Great idea!
Thu May 29, 2025, 11:35 PM
Thursday

I would personally make it a hard & fast policy that techs never enter a home with loose dogs, but I realize it's not your choice to do so.

Plus I have zero tolerance for bs...

hlthe2b

(109,969 posts)
4. Well, they are inconsiderate but you know that. Maybe make it clear when you set the appointment
Thu May 29, 2025, 09:26 PM
Thursday

what is expected on that score (kennelled, placed out in the backyard, shut off in a separate room, etc.) to make the trip expedient and efficient. Or, I suppose you could claim you are allergic if you don't feel like those parameters can be insisted upon without irreparably antagonizing the customer or your employer?

I adore my dog and all my past pups, but I would never have had them running around freely while I had work done on my house or appliances, or whatever. I know there are a lot of reasons for people not to want to be around other people's pets. But if that is an absolute deal breaker for you, you need to be direct and set your expectations ahead of time.

Orrex

(65,258 posts)
6. Very sensible suggestions
Thu May 29, 2025, 09:34 PM
Thursday

My company does have a strictly-followed policy by which a tech can leave a site if they feel unsafe for literally any reason at all, and an aggressive dog would certainly qualify.

My "one strike" policy usually comes up after the first strike, so I guess it's two strikes. But when the person says "you're ok with dogs, right?" (which is, incidentally, them making a statement rather than asking me the question) I'll come right out and say "I can't have them jumping on me."

That's kind of what brought this up, in fact. I've been amazed at how irritated people become in response that very reasonable statement, and it's all over their body language, tone, and facial expression.

Wild stuff.

Thanks again!

SheltieLover

(68,764 posts)
8. Maybe you could say something like "as this is sensitive electronic equipment, it would be best if you locked Fido up
Thu May 29, 2025, 09:58 PM
Thursday

away from the equipment. That way, you depersonalize it and make it about the equipment.

Just a thought...

Lifeafter70

(539 posts)
5. I have two dogs
Thu May 29, 2025, 09:32 PM
Thursday

They are good with people and friendly. That said, they are dogs so you never know how they might react to a stranger in their home. We always put them away when we have service people in our home.

Sorry some of your customers don't get it.

soldierant

(8,577 posts)
9. You are making a great case for the saying
Thu May 29, 2025, 10:18 PM
Thursday

"There are no bad dogs, only bad owners,"

Pity there are so many bad owners out there.

Response to soldierant (Reply #9)

LetMyPeopleVote

(164,015 posts)
14. We have very friendly dogs but we still crate our dogs when a service person is in the house
Fri May 30, 2025, 01:41 AM
Friday

We have also put the dogs in the backyard which is fenced. I understand why you are concerned

True Dough

(23,185 posts)
15. Let me get this straight
Fri May 30, 2025, 06:29 AM
Friday

You go into people's homes and work with audio, but you'd rather do it without woofers?

electric_blue68

(21,589 posts)
17. That's really Rude! Sorry you have to deal w that.
Fri May 30, 2025, 06:14 PM
Friday

I like dgs, too, but that's ridiculous.

🤔 Maaaybe bring your own leash?
I guess that wouldn't go over too well. 😄

NOT laughing at what you have to put up with.

Orrex

(65,258 posts)
18. Thanks for understanding!
Sat May 31, 2025, 07:19 AM
Saturday

It's ok to laugh; it's a ridiculous situation, only made more so by how common it is, and how similarly the dogs' owners react.

I like the leash idea. Or maybe I could wheel in a dog crate?

Donkees

(32,795 posts)
19. 'For service workers, the egocentric first-time dog owner in "The Friend" will be all too familiar'
Sat May 31, 2025, 09:40 AM
Saturday
"The Friend" gives a voice to those of us hounded by self-obsessed dog parents
For service workers, the egocentric first-time dog owner in "The Friend" will be all too familiar

By COLEMAN SPILDE
Senior Writer
PUBLISHED MARCH 29, 2025 1:29PM (EDT)

But not every dog owner cares to learn this invaluable lesson. Too many use their pets as an excuse for bad human behavior, like animal accessories that grant a free pass for owners to terrorize service workers while gaining Instagram followers. And while “The Friend” is a decent film — a heartwarming but narratively slight story of the similar ways humans and dogs grieve — it’s even more effective as a cautionary tale for new dog owners. Finally, a movie that isn’t afraid to stick its neck out to reveal there is a very fine line between being a dog owner and a certified a**hole.

... To some, dogs are an accessory or a status symbol, or worse: an Instagram algorithm booster. My years in the animal care industry were a sociological study that gave me a peek at our culture’s real monsters. These people would push you in front of a moving vehicle if it meant they could capture their dog bathed in the perfect lighting for the Instagram account written in their dog’s “voice.” It's just convenient that none of the captions on those photos ever include the dogs saying, “Please, don’t take me to Trader Joe’s at 5:30 p.m.”

... For Iris, Apollo really is a surprise, one that upends her whole life. Most other dog owners — and I say “owners” and not “dog humans” or “dog parents” because I firmly believe coddling people with made-up terminology directly results in the very bad behavior we’re discussing — chose that life.

https://www.salon.com/2025/03/29/the-friend-gives-a-voice-to-those-of-us-hounded-by-self-obsessed-dog-parents/

Orrex

(65,258 posts)
21. Good article!
Sat May 31, 2025, 03:20 PM
Saturday

Might give the film a look, too.

One time (and only one time) when I asked a customer secure their dog, they indignantly asserted that their dog is part of the family. I wanted to say “my son is part of our family, but I wouldn’t let him hump your leg.”

It’s the classic bad owners problem, not the dogs’ fault.

Sogo

(6,272 posts)
20. Doesn't need to be a "low-key" rant, IMO. It's a very legitimate one.
Sat May 31, 2025, 03:14 PM
Saturday

I would specify up front that owners' dogs should not be present while you're working.

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