Uber sued by Department of Justice for allegedly discriminating against passengers with disabilities

Source: The Independent

Thursday 11 September 2025 16:19 EDT


The U.S. Department of Justice filed a lawsuit Thursday against Uber, claiming drivers for the rideshare company repeatedly refuse service to passengers with disabilities.

Filed in federal court in San Francisco, the suit alleges that Uber discriminated against passengers with disabilities, especially those accompanied by service animals or using folding wheelchairs. The DOJ claimed Uber unlawfully imposed surcharges, including cleaning fees for service animals and cancellation fees on riders who were denied service without justification.

It also alleged that Uber failed to accommodate passengers who need reasonable adjustments, such as allowing more time for boarding or seating. The suit also stated that some drivers allegedly “insult and demean people with disabilities or ask them inappropriate questions.”

The DOJ is asking for an injunction to end practices that violate the Americans with Disabilities Act, for reforms to Uber’s business policies and training, and for monetary damages and civil penalties to compensate those harmed.

Read more: https://www.the-independent.com/news/world/americas/uber-doj-lawsuit-discrimination-disabilities-b2824969.html