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highplainsdem

(61,519 posts)
Fri Mar 6, 2026, 12:25 PM Friday

Wired reviewer compares Alexa+ to "a synthetic bridge troll haranguing me until I said the magic combination of words"

https://www.wired.com/story/why-is-amazon-alexa-plus-so-bad/

Alexa+ is designed to be better at understanding your requests, more personally tuned, and capable of more natural conversational interactions rather than rigid commands. To me, it felt like interacting with a synthetic bridge troll haranguing me until I said the magic combination of words. The AI assistant can be so persnickety that I let out an exasperated sigh at least once during every interaction in my kitchen as I trudged over to the remote or touchscreen in resignation to finish something Alexa+ struggled to accomplish.

-snip-

It has become a running gag in my household trying to guess what musician Alexa+ will play on YouTube when requesting a song. A request for some Charli XCX was answered with Sombr’s “Back to Friends.” Instead of The Black Keys, I got Alabama Shakes. When it’s not playing a similar artist, Alexa+ sometimes searches a phrase on YouTube and leaves me to choose a video from the results.

-snip-

Maybe switching video apps would get me better results, so I tried HBO Max. On my home screen, Alexa+ showed me a thumbnail for The Pitt as a TV series I should check out next. Sure, why not? Seems like everyone else is watching that show, so I’m curious. After asking multiple times, the most Alexa+ could do via voice control was open the HBO Max “Who’s Watching” page.

After it failed at this, I followed up by asking, “Alexa, did you play an episode of The Pitt?” The AI assistant claimed multiple times that it was actually playing an episode when it was in fact not. Alexa+ said I wasn’t seeing the show because it was paused. When I asked the bot to resume the supposed episode it was playing, it replayed some nature sounds I had on earlier in the day.

-snip-


More at the link. No paywall.

The comments are also interesting and include

It's weird that their products were actually better before the AI hype got going.... We had to unplug ours (also mounted in the kitchen) every night because it would start playing some random song (stuff we've never listened to) at *max volume* in the middle of the night while we are sleeping. Cranked loud enough to wake up our neighbors

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Wired reviewer compares Alexa+ to "a synthetic bridge troll haranguing me until I said the magic combination of words" (Original Post) highplainsdem Friday OP
Never understood the need to use this. SheltieLover Friday #1
This takes me back to a casual conversation I had with a local smart phone tech from before gAI was even a thing. Hugin Friday #2
Could the phone have been hacked twice, the second time after the rebuild? highplainsdem Saturday #4
A remote possibility... Hugin Saturday #6
The new default voice is horrible - it's a squeaky little teenaged valley girl voice Ocelot II Friday #3
That's one of the more common complaints about Alexa+ that I've seen. highplainsdem Saturday #5

Hugin

(37,794 posts)
2. This takes me back to a casual conversation I had with a local smart phone tech from before gAI was even a thing.
Fri Mar 6, 2026, 12:55 PM
Friday

She told me in confidence that she had encountered an iPhone that was in her words, possessed. She had started working with it as a normal semi skeptical trained technician who had a sizable experience with her profession.

She told me that a client had brought in the phone and that it kept doing odd things. Mainly via Siri. Calling numbers seemingly randomly, playing music at odd hours, operating apps, and so on.

Because the iPhone continued to run the odd behaviors in the shop. The technician drew on her experience to speculate that maybe there was static in the microphones or a loose connection with the touchscreen. She gave it a complete rebuild and retuned it to the customer. A few days later the phone was back with the same complaints.

Since so much effort had already been expended on this phone it was replaced for the customer. The technician put the old phone on the workstation and didn’t pay much attention to it for awhile. Then, she noticed that in the interim it had not only continued with the odd behaviors, but that they formed a pattern. They weren’t random behaviors. The numbers it dialed were consistent and the music it played indicated a preference.

Hugin

(37,794 posts)
6. A remote possibility...
Sat Mar 7, 2026, 02:42 PM
Saturday

This was really early in the iPhone era and the hack kits weren’t widely available. I don’t know if you remember the struggles of the LEOs to access locked iPhones. Today, what you suggest is definitely horses and not zebras. If it was a hack, it would have been custom.

However, the tech did suspect it might be a firmware hack somewhere in the main board which was inserted when the board was built. (I vaguely recall that there were issues with that at the time. Especially, on jump drives.) Her investigation of this possibility was negligible due to the fact that a replacement phone was cheaper than going to that level of repair. The test for that might’ve required two phones and they were still scarce.

Ocelot II

(130,213 posts)
3. The new default voice is horrible - it's a squeaky little teenaged valley girl voice
Fri Mar 6, 2026, 01:19 PM
Friday

that's like fingernails on a blackboard. I don't know why they thought people would like it. Fortunately there are a few alternate voices so I chose a rather bland male voice that at least doesn't annoy me. I haven't tried many of the other features, just stuck to the original ones like turning lights on and off.

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