UPS to cut 20,000 jobs, close 73 facilities

https://apnews.com/article/ups-amazon-ece105621fe23b2d0de76a2247df6b8b

UPS to cut 20,000 jobs, close some facilities as it reduces amount of Amazon shipments it handles
By MICHELLE CHAPMAN
Updated 11:31 AM CDT, April 29, 2025

UPS is looking to slash about 20,000 jobs and close more than 70 facilities as it drastically reduces the amount of Amazon shipments it handles.

The package delivery company said Tuesday that it anticipates making the job cuts this year. It anticipates closing 73 leased and owned buildings by the end of June. UPS said that it is still reviewing its network and may identify more buildings to be shuttered.

“The actions we are taking to reconfigure our network and reduce cost across our business could not be timelier,” CEO Carol Tomé said in a statement on Tuesday. “The macro environment may be uncertain, but with our actions, we will emerge as an even stronger, more nimble UPS.”

In January UPS announced that it had reached a deal with Amazon, its biggest customer, to lower its volume by more than 50% by the second half of 2026.

During UPS’ fourth-quarter earnings conference call in January, Tomé said that the company had partnered with Amazon for almost 30 years and that when its contract came up this year, UPS decided to reassess the relationship.

“Amazon is our largest customer but it’s not our most profitable customer,” Tomé said at the time. “Its margin is very dilutive to the U.S. domestic business.”

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